Brand's performance
16.3
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
8.3%
Average Response Time
1.7%
Solution Rate
9.1%
Average Ratings
26.7%
Customer Retention Rate
66.7%
Category ranking
MTN
  • 0861 787 377
  • Building 15,
    Constantia Office Park
    c/o 14th Avenue and Hendrik Potgieter
    Weltevredenpark
    Roodepoort, Gauteng
  • [email protected]
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Supersonic - Conduct an be coming

No resolution
1/10
Eraine
Eraine filed the complaint
2 November 2021 (edited on20 December 2021)
Supersonic keeps billing clients that have left them in August 2021. They don't do their work properly and are not trained to do the work they are being paid to do. No supervision just left to do as they please. They have officially debited my bank with the amout of R799.01 . I cancelled my account with Supersonic on the 26 August 2021 and debit order for the above amount has just gone of 2 nd November 2021. This is called theft and corruption.
Incident date: 2 November 2021
Eraine
Eraine rated the brand
21 December 2021

Do not join Supersonic. They promise you the sun and moon. Receive everything with in a day but if you cancel it takes months after they collect their router to stop deducting your debit order. No communication what so ever from them to sort out their other departments. 2 many cooks spoil the broth.

This complaint has been considered as not resolved.
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