Brand's performance
5.4
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
6.3%
Average Response Time
1.3%
Solution Rate
6.3%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Restaurants - Fast Food
1 Nando's 10
2 McDonalds 10
3 Pizza Hut 10
...
Steers5.4
Eating and dining
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Steers - Racist mananger

No resolution
Gabisile Ndlovu
Gabisile Ndlovu filed the complaint
1 July 2021
Waited for my order for 1hour and 15minutes only to be told by the manager that he called out my order a long time ago when I asked where it was he told me he is making another one which did not make sense as after he came and asked what my order number was.
Incident date: 1 July 2021
This complaint has been considered as not resolved.
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