Brand's performance
6.3
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
7.7%
Average Response Time
1.5%
Solution Rate
7.7%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Restaurants - Fast Food
1 Nando's 11.5
2 McDonalds 10
3 Pizza Hut 10
...
Steers6.3
Eating and dining
Is this your company? Click here

Steers - Poor customer service and disgusting food

Resolved
1/10
Tania
Tania filed the complaint
26 April 2024
Hi good evening I placed a order online at Delft Mall Steers on 25/04/2024. They took more than a hour to respond I made several calls then they just dropped the call. After a hour and a half the delivery guy phone he is on his way to drop the food. The food was really bad the chips was lots of rotten potatoes spots on and cold. The cheesy fries also I would really like to know how can they serve food like this to customers and add only 1 packet of sauce but I ordered a large chips meal with a meal with small chips. I really feel very disappointed in this kind of service. Poor customer service aswell
This complaint has a private attachment.
Incident date: 26 April 2024
Tania
Tania rated the brand
20 May 2024

Disgusting they never resolved the issue and didn't even provide feedback on the problem. They are really bad and treat customers as animals with the food they are serving.

This complaint was considered resolved.
Comments
This complaint has no comments yet.