Brand's performance
6.3
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
7.7%
Average Response Time
1.5%
Solution Rate
7.7%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Restaurants - Fast Food
1 Nando's 11.5
2 McDonalds 10
3 Pizza Hut 10
...
Steers6.3
Eating and dining
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Steers - Livid, disappointed...

No resolution
Bongiwe Zamakheswa Gumede
Bongiwe Gumede filed the complaint
15 November 2021
I am the most unhappy person today. I placed an order with Steers in Greenstone Mall at 9.37am and have not received my order which I paid for online 2 hours + later after tons of phone calls and trying to check what is happening but not going through. I had to call Debonairs Pizza to next to them to get me assistance, so finally a manager came and I asked if I can cancel my order as it has been 2+ hours waiting for an order I did not receive. When I left my house this morning, my kids asked if I can buy them Steers for breakfast as I was late for work and couldn't make food for them so I order and hours later my kids are still waiting for their food hence I cancelled and ordered at another Steers. So very disappointed with Steers in Greenstone Mall
Incident date: 15 November 2021
This complaint has been considered as not resolved.
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