Brand's performance

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

0%

Average Response Time

0%

Solution Rate

0%

Average Ratings

0%

Customer Retention Rate

100%

Category ranking

Furniture and Decor - Large Retail

1 Essops 35

2 Clearance Warehouse 31.5

3 Lewis Furniture 22.5

...

Rochester10

0861717273
[email protected]

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Rochester - Worst service

Johan Bornman filed the complaint

31 July 2022

Bought a lounge Suite two weeks ago. First Sales Lady said there is No stock. I had to phone and found a suite in PTA. So she didn't want to give extra service. Not delivered yet. Manager and Sales Lady keeps on giving promises. Don't get back what they said. Very Bad Service

Incident date: 31 July 2022

Johan Bornman rated the brand

3 October 2022

Staff not very keen to go extra mile for client. Branch in Centurion assist me and solve the problem. Then again this Branch incompetent to deliver good service with delivery

Would you buy again? Yes

5/10

This complaint has been considered as not resolved.

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