Rochester

Rochester

Furniture and Decor - Large Retail
Brand's performance
14.8
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
14.3%
Average Response Time
1.4%
Solution Rate
14.3%
Average Ratings
23.8%
Customer Retention Rate
25%
Category ranking
Furniture and Decor - Large Retail
1 Lewis Furniture 33.3
2 Clearance Warehouse 31.5
3 Rochester 14.8
Is this your company? Click here
Nelisiwe Mulaudzi
Nelisiwe Mulaudzi
Featured
Rochester - Terrible customer service by polokwane rochester manager lebogang mahlo

On the 11th of September 2024 I bought a St Marino Queen bed from Rochester Polokwane for my BNB. I was assisted by Lebogang Mahlo. The bed got delivered to my property at my property on the 14thof September 2024. Upon delivery we discovered that the…

No resolution
Featured opinions
View all
E Vincent
E Vincent

How do you mean the complaint is finalized?????? We never heard from them !!!!

No resolution
1/10
Amanda
Amanda

Can not believe that such a big name brand treat there customers in such a way.…

No resolution
1/10
Tshepiso
Tshepiso

Rochester and their suppliers don't respect human beings. They took my couches to…

No resolution
1/10
View all
Last activity
View all
Nelisiwe Mulaudzi
Nelisiwe Mulaudzi
16 October 2024
Rochester - Terrible customer service by polokwane rochester manager lebogang mahlo

On the 11th of September 2024 I bought a St Marino Queen bed from Rochester Polokwane…

No resolution
Winnet Chiyaka
Winnet Chiyaka
13 October 2023
Rochester - Disappointing service at rochester liberty mall- pietermaritzburg

The service I've received from Rochester has been highly unsatisfactory. It seems…

No resolution
Asa
Asa
7 May 2023
Rochester - Delivery of damaged couches

We received damaged couches to our home on the 15.04.2023 from Rochester Carnival…

No resolution
Tshepiso
Tshepiso
17 April 2023
Rochester - Fake product

Product went for fixing 3 times still failed. The exchange was worse material was…

No resolution
Tshepiso
Tshepiso
15 April 2023
Rochester - I bought couches that is been fixed 3 times

The couches had faults of arms . The recliner was very slow and it went for fixing…

No resolution
Adele
Adele
6 April 2023
Rochester - Fraudulent

I made full payment for the item ordered on 4 April 2023 and 2 days later still…

Resolved
View all

This page does not represent the brand's official online site. If you wish you may file your complaint directly through the channels provided by the brand and/or through the channels of regulators or conflict resolution bodies. All visible contact information, image or logos are presented according to the information sent by the users and/or the distinctive signs that the brand presents in the market and in its communication.