Brand's performance
10.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
0%
Customer Retention Rate
100%
Category ranking
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Rochester - Fake product

No resolution
1/10
Tshepiso
Tshepiso filed the complaint
17 April 2023
Product went for fixing 3 times still failed. The exchange was worse material was even like paper
This complaint has a private attachment.
Incident date: 29 December 2022
Tshepiso
Tshepiso rated the brand
12 June 2023

I hate Rochester furniture

This complaint has been considered as not resolved.
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