Brand's performance
14.8
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
14.3%
Average Response Time
1.4%
Solution Rate
14.3%
Average Ratings
23.8%
Customer Retention Rate
25%
Category ranking
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Rochester - Delivery of damaged couches

No resolution
Asa
Asa filed the complaint
7 May 2023
We received damaged couches to our home on the 15.04.2023 from Rochester Carnival and till up to date nothing has been done about this despite reporting it two weeks ago. We've been getting a run around and even told we can't be assisted as the person who is suppose to assist us is on leave. Just before money exchanged hands everybody was willing to assist us irrespective of who was there or not there. Today the same people are just taking a back stand. This is really sickening...
This complaint has a private attachment.
Incident date: 15 April 2023
Asa
Asa
23 May 2023
I am still waiting for exchange of my couches.
This complaint has been considered as not resolved.
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