Brand's performance
15.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
15.4%
Average Response Time
1.5%
Solution Rate
15.4%
Average Ratings
23.8%
Customer Retention Rate
25%
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Rochester - Open sofa

Resolved
6/10
Nyambeni Nematatani
Nyambeni Nematatani filed the complaint
16 February 2022
I bough a recliner sofas at Rochester in November last year and they were delivered sometime in December, Last week when i was cleaning the sofas especially the 2 seater i put my hand in between sofas and notice that i am holding a sponge then I realized that there is a part on this sofa which is open not covered . My sofa is still fairly new I cant have something like that after paying so much money
This complaint has a private attachment.
Incident date: 9 February 2022
Nyambeni Nematatani
16 March 2022
They have collected the sofa to fix after I had done numerous follow up calls on my complain
Nyambeni Nematatani
Nyambeni Nematatani rated the brand
13 April 2022

My complaint was resolved after I have done numerous calls

This complaint was considered resolved.
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