Brand's performance
14.8
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
14.3%
Average Response Time
1.4%
Solution Rate
14.3%
Average Ratings
23.8%
Customer Retention Rate
25%
Category ranking
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Rochester - Fraudulent

Resolved
Adele
Adele filed the complaint
6 April 2023
I made full payment for the item ordered on 4 April 2023 and 2 days later still no acknowledgement of payment received although it's at the same bank. Logging a complaint have not had any results yet.
Incident date: 6 April 2023
This complaint was considered resolved.
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