Brand's performance

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

0%

Average Response Time

0%

Solution Rate

0%

Average Ratings

0%

Customer Retention Rate

100%

Category ranking

Supermarkets - Large Retail

1 Makro 25.3

2 Game 14.8

3 Spar 14.1

...

Kit Kat Cash and Carry10

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Kit Kat Cash and Carry - Bad customer service

Mapula Khakhathiba filed the complaint

27 March 2022

Hi there. I am writing this complaint to you as a dissatisfied customer. I visited Kit Kat at Kliptown and there is a rude lady by the Name of Neli that was rude to us. Shouting accross the Isle after we heard her the first-time around when she said the shop is closing. Please train your staff to have a manner of approach towards us as customer. Thanks

Incident date: 27 March 2022

This complaint has been considered as not resolved.

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