Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
15.8%
Average Response Time
2.1%
Solution Rate
16.7%
Average Ratings
46%
Customer Retention Rate
40%
Category ranking
Distribution and courier
1 Dawn wing 29.5
2 RAM Couriers 26.6
3 Courier IT 26.5
...
DSV21.1
Courier services
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DSV - Some of the content removed from package and resealed

No resolution
1/10
Elsie Snyman
Elsie Snyman filed the complaint
9 July 2022
Parcel was bubblewrapped and put into the package and sealed then put into the locker for pick up and delivery to client. When client received the package some content was missing and she saw that the package was opened and wrapped with DSV Tape and resealed. The bubblewrap that I used were also missing. Someone also put fragile stickers on that was not there when the package was put into the locker.
This complaint has a private attachment.
Incident date: 7 July 2022
Elsie Snyman
Elsie Snyman rated the brand
27 August 2022

I had no response at all to my complaint.

This complaint has been considered as not resolved.
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