Brand's performance
6.7
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
7.7%
Average Response Time
1.5%
Solution Rate
8.3%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Courier services
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DSV - Some of the content removed from package and resealed

No resolution
1/10
Elsie Snyman
Elsie Snyman filed the complaint
9 July 2022
Parcel was bubblewrapped and put into the package and sealed then put into the locker for pick up and delivery to client. When client received the package some content was missing and she saw that the package was opened and wrapped with DSV Tape and resealed. The bubblewrap that I used were also missing. Someone also put fragile stickers on that was not there when the package was put into the locker.
This complaint has a private attachment.
Incident date: 7 July 2022
Elsie Snyman
Elsie Snyman rated the brand
27 August 2022

I had no response at all to my complaint.

This complaint has been considered as not resolved.
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