Brand's performance
1.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Courier services
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Ziyanda
Ziyanda
9 December 2024
No resolution
DSV - Poor service

My parcel was dispatched on the 28th of November by Pharmacy direct till to date I didn't receive my medication. When I track the parcel it states that it is ondelivery,…

No resolution
Lee Ann visagie
Lee visagie
2 December 2024
No resolution
DSV - Courier no drivers

DSV phone me twice on one day 2 DECEMBER 2024 one from Johannesburg and other from cape town telling me they don't have drivers to deliver my package from mtn as…

No resolution
Stephan Meyer
Stephan Meyer
4 November 2024
No resolution
DSV - Dsv not commuted to delivery schedule

DSV is not commuted to delivery schedule or times. I booked a new card from Discovery bank. Delivery was scheduled for Friday the 1st,between 14:00 and 16:00. DSV…

No resolution
Annique Jacobs
Annique Jacobs
29 August 2024
No resolution
DSV - Atrocious service

I ordered a product from mtn which dav was assigned to deliver. I gave specific instructions and took UNPAID LEAVE from work to be available for my parcel. I sat…

No resolution
Sebalamakgolo teddy
Sebalamakgolo teddy
21 June 2024
No resolution
DSV - Package not delivered

Dsv was suppose to deliver my package on a thursday and they did not And i didn't get any message to say they wont be able to deliver This is unacceptable Because…

No resolution
DSV-IS-THE-WORST
DSV-IS-THE-WORST
27 May 2024
No resolution
1/10
DSV - Warning: avoid at all costs!

WARNING: AVOID AT ALL COSTS! WORST COMPANY! THEY DO NOT EVEN DESERVE HALF A STAR! DO NOT USE DSV! THEY ARE NOTHING BUT INCOMPETENT, USELESS, LIARS! 100% UNRELIABLE!…

No resolution
1/10
Danica Bornman
Danica Bornman
17 April 2024
No resolution
DSV - Appalling customer service

The WORST customer service I have ever experienced. I am not surprised at the 1.6 Google review rating that DSV have. but it should be at least -20.Delivery arranged…

No resolution
Ashley Naidoo
Ashley Naidoo
13 April 2024
No resolution
DSV - Missed delivery

MTN needs to have better control over their contractors. DSV, committed to delivery of my cellphone. I have moved meetings around and had to waste 2 hours waiting…

No resolution
Thami
Thami
19 March 2024
No resolution
DSV - 2061733d235073

2061733D235073 - The driver must call Thami at 0763521216

No resolution
Jiveshni
Jiveshni
16 March 2024
No resolution
1/10
DSV - Parcel not delivered!

I was contacted by a lady from DSv on the 14/03/2024 to arrange for my delivery to on the 15/03/2024. When asked about the delivery time. She do not know. I did…

No resolution
1/10