Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
15.8%
Average Response Time
2.1%
Solution Rate
16.7%
Average Ratings
46%
Customer Retention Rate
40%
Category ranking
Distribution and courier
1 Dawn wing 29.5
2 RAM Couriers 26.6
3 Courier IT 26.5
...
DSV21.1
Courier services
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DSV - Delivery failure

No resolution
1/10
Melissa schlechter
Melissa schlechter filed the complaint
28 October 2023
According to the online tracking delivery was attempted 3 days in a row and continued failing. I was never contacted for delivery and called the control center on multiple occasions to attempt to find out what the problem is to try and resolve it, no one could help me. I confirmed my address and contact number on multiple occasion het was never contacted to make the delivery and no delivery was ever attempted! Disgusting service. I would not recommend that anyone use DSV courier ever!
Incident date: 28 October 2023
Melissa schlechter
Melissa schlechter rated the brand
20 January 2024

Horrible service delivery

This complaint has been considered as not resolved.
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