DStv
DStv
TV Channels
Brand's performance
19.8
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
10.5%
Average Response Time
0%
Solution Rate
10.8%
Average Ratings
46.4%
Customer Retention Rate
63.6%
Category ranking
TV Channels
1 DStv 19.8
2 SABC 1.5
MultiChoice Group Ltd
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DStv - Poor service at customer service

Resolved
7/10
Tsepo Joshua Lechesa
Tsepo Lechesa filed the complaint
6 March 2024
Poor service received
my DSTV has been disconnected and after numerous telephone discussion no help at all only rude and unprofessional approach received
Incident date: 6 March 2024
Tsepo Joshua Lechesa
Tsepo Lechesa rated the brand
4 April 2024

I think this is a good platform where we are able to let our concern known to the higher authorities about the poor service we receive from the service provider

This complaint was considered resolved.
Complaint #461924
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