Brand's performance
18.9
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
13.6%
Average Response Time
5.5%
Solution Rate
15%
Average Ratings
32.9%
Customer Retention Rate
42.9%
Category ranking
TV Channels
1 DStv 18.9
2 SABC 1.5
MultiChoice Group Ltd
Is this your company? Click here
Filter by:
Sizwe
Sizwe
3 December 2024
Awaiting reply
DStv - My account

Good day I have 2 decoders of which they are both compact, on the past my premiums was R958 a moth but in the past 3 months I have been charged more on the first…

Awaiting reply
Debra Karon Brita Griffiths
Debra Griffiths
22 November 2024
Awaiting reply
DStv - Refund back from dstv

REF NO 11269359 I am having endless problems with DSTV in trying to get my refund back. 1st consultant told me 14 days and seeing that my bank details have not…

Awaiting reply
nikiwe motaung
nikiwe motaung
6 November 2024
Awaiting reply
DStv - Dstv viewing disconnected due to router that is not working

I hereby wish to lodge a complaint against dstv. My customer number is: 97 Sometime In July 2024 I received a call from one of your agents offering me a dstv router…

Awaiting reply
Dominic
Dominic
4 November 2024
Awaiting reply
DStv - Dstv refuses to activate my account after payment

i paid my account , its upto date , its deacvtivated i asked the customer service to reactive they say NO my detials dont match the ones they have ,. they say the…

Awaiting reply
Miemie Steyn
Miemie Steyn
3 November 2024
Resolved
7/10
DStv - Dstv / mtn

I received my internet router on 22.10.24 We instal it as per the leaflet.. But there the problem started..I phoned them several times and email them...according…

Resolved
7/10
JZ Bangani
JZ Bangani
11 October 2024
No resolution
1/10
DStv - They don't want to downgrade my account

I wanted to downgrade to Acces, now they say I need to pay R660 ,for them to assist me, why am I suppose to pay that amount, I don't even owe them, ACCESS IS R139…

No resolution
1/10
Nozuko
Nozuko
3 October 2024
Resolved
1/10
DStv - Poor service and incompetence

I ama very disappointed and angry with service I received from Dstv. I paid my Dstv 1 October using pay@services link that they usually send me every month and…

Resolved
1/10
Emily Ramokgopa
Emily Ramokgopa
27 September 2024
No resolution
DStv - My charges are over the amount of my channels,i don't know what is added for the amount am charged..

I always pay R139 for my channels and now suddenly when I have to pay it tells me about R367.13 for what I have no idea because my channels are still the same and…

No resolution
Bafana Gregory Gqoba
Bafana Gqoba
19 September 2024
No resolution
DStv - Terrible service

Hi I wanted to re-activate my DSTV Compact, for some reason the products dis-appeared from my profile and DSTV billed me R4000. My wife applied for DSTV and as…

No resolution
Sello
Sello
18 September 2024
No resolution
DStv - Decoder installation

Good day I was having a problem with my decoder went to Jabulani mall then they referred me to contact the insure who then said they will come and replace but the…

No resolution