Brand's performance
18.8
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
16%
Average Response Time
0%
Solution Rate
16%
Average Ratings
30.9%
Customer Retention Rate
45.5%
Category ranking
TV Channels
1 DStv 18.8
2 SABC 1.5
MultiChoice Group Ltd
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DStv - Unjustified increase

No resolution
1/10
Retief Le Roux
Retief Roux filed the complaint
5 April 2024
On 28 march 2024 I noted on the DSTV app that my deduction for April 2025 amount to R 956,00 rand.

Since this is an increase in excess of 16% (despite DSTV claiming in the media that the increase for DSTV Premium is only 5,7%, I immediately requested an explanation. On 2 April, after various follow-ups, I got a short to the point response from the CEO Office to indicate a breakdown of subscription and decoder insurance to make up the R 956.00. NO explanation or denial of the 16,27% increase. I refer the issue to the CEO, Mawela, but have up to date NOT had a response. In the meantime I cancelled my subscription and they accepted this without query and/ or trying to change my mind.

DSTV is obviously fully aware that it is of NO use to complain to ICASA so they do as they wish without any consequences.
Incident date: 5 April 2024
Retief Le Roux
Retief Roux rated the brand
6 August 2024

DSTV/ Multichoice is a bunch of chancers. They forever push their luck until they get push back from a client and then become all apologetic and sorry!

This complaint has been considered as not resolved.
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