SABC - Kmi

Cuthbert filed the complaint

5 January 2023

I bought a TV licence when I purchased aTV set about two years or so ago.
I sent the set to Zimbabwe. I bought two more afterwards and sent them to Zimbabwe.
I paid renewed the TV licence on the first expiry. The second one I have not paid since the Lawyer/Agent from KMI is so disrespectful and at one point she hung the phone on me after phoning to inquire.
Why should I pay for a TV licence in South Africa when I am paying for a TV licence for the same TV in Zimbabwe.
Instead today she calls and even declared that she will keep penalizing that account. I am willing to renew if there is a clear explanation why. I do not own a television set in South Africa since I stay at a kin's dwelling.
It seems thats why people evade paying in the first place. In my opinion this agent is the reason SABC is losing revenue.
She should not be in the client service department.

Incident date: 5 January 2023

Cuthbert rated the brand

7 May 2023

Your service is useless. You seem to be more of an agent of spam calls. After raising a complaint with you I started receiving calls from agent purporting to have information from your platform and referred to the complaint I logged to you but their business had nothing to do with my complaint. I WAS NOT HELPED AT ALL. I PAID THE LICENSE WITH THE PENALTIES WHILST YOU GUYS SPAM MY INBOX.

Would you buy again? No

1/10

This complaint has been considered as not resolved.