Came home to watch TV . When I got home my DStv is off, tried calling them they telling me about paying R800 and something of which my debit order went off on the 29 of February. Normal debit order . I called customer care and the lady made me wait for more than 30 minutes while she told me she is going to get the supervisor. Had to call again as my airtime was getting wasted and not sure if the girl is still coming back or not after that 30 minutes. Had to call again and asked to be transferred to the supervisor straight. The lady helped and told me to wait for minutes he is switching it on as she can see the was a mistake done as she can see I have paid my account up to date . I switch on my TV after a while still offline . Tried to call them again and now they off and I must call in the morning ..
Incident date: 7 March 2024
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