Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
16.7%
Average Response Time
8.3%
Solution Rate
16.7%
Average Ratings
46.7%
Customer Retention Rate
66.7%
Category ranking
Courier services
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RAM Couriers - Disgusting service, zero communication

No resolution
Shareé Williams
Shareé Williams filed the complaint
7 December 2023
Ram couriers have been sitting with my parcel since 24 November. First they sent my parcel to the wrong address, then they sent it back and forth between warehouses, not even attempting to make another delivery and not communicating at all. No calls, no sms's, no emails. I call, I email, I even enter live chats on their site, but no one responds back to give me a simple update on where my parcel is. This is absolutely disgusting service in rams part.
Incident date: 7 December 2023
This complaint has been considered as not resolved.
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