RAM Couriers - No delivery

I AM WAITING FOR MY DELIVERY FROM VODACOM WHO USES THE WORST COURIER COMPANY RAM COURIERS. I RECEIVED MESSAGES CONFIRMING DELIVERY BUT I AM STILL WAITING FOR MY ORDER. THE CUSTOMER CARE WILL ONLY ADVISE YOU THAT THE DELIVERY IS ON ITS WAY AND THAT IS IT. I HAD TO CALL VODACOM AND ASK THEM IF THEY CANT CHANGE THE COURIER COMPANY AS I HAVE NOT RECEIVED MY ORDER. THIS IS SECOND TIME I EXPERIENCED THIS. VODACOM ONLY USES RAM AS I NORMALLY USE DSV WHICH IS THE BEST.