Brand's performance

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

12.5%

Average Response Time

2.3%

Solution Rate

14.7%

Average Ratings

42%

Customer Retention Rate

30%

Category ranking

Welfare and Social Services

1 UIF - Unemployment Insurance Fund 16.5

2 Workmen's Compensation Fund 14.2

3 CHOC Childhood cancer foundation N/A

0800 843 843
UIF Building
230 Lillian Ngoyi Street, Absa Towers, Pretoria Central
[email protected]

UIF - Unemployment Insurance Fund - Maternity claim not paid in 5 months!

TARNEL filed the complaint

2 June 2021

I have been waiting for my uif since January when my daughter was born. I have never claimed from uif before since I've been working from 2011 and now when I do have a claim its not coming through. I call every other day and I'm told that they are busy and there are no managers available to take my call and they cannot assist because they have no information on the system even though I claimed from the u filing website... As a South African its so terrible that we have to be treated this way, I've sent them everything they asked from me why is it like they doing you a favor?

Incident date: 2 June 2021

This complaint has been considered as not resolved.

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