UIF - Unemployment Insurance Fund
UIF - Unemployment Insurance Fund
Brand's performance
13.2
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
12.5%
Average Response Time
2.2%
Solution Rate
12.5%
Average Ratings
27.8%
Customer Retention Rate
11.1%
  • 0800 843 843
  • UIF Building
    230 Lillian Ngoyi Street, Absa Towers, Pretoria Central
  • [email protected]

UIF - Unemployment Insurance Fund - 40006719968 i hope you find patients from the call centre

No resolution
1/10
DERICK
DERICK filed the complaint
25 January 2024
After multipal emails and calls no resolution, continuation done 30 December 2023, due to UIF Technical fault they only made it viable on the 8th of Jan 2024, I called in several times with call centre saying they will escalate, on further calls call centre said they still did not get feedback from back office, I was told today ' I hope you find patients', call centre lady at 8h09 today told me just to wait longer with no form of resolution, this is how we get treated but when you work, your money gets taken before you see your salary, and now delay after delay, to date over 60 emails, can't recall the amount of calls, yet no update nor feedback provided.
Should I say thank you for the non service provided, it's shocking really shocking, I have another continuation due and yet I still have not received the funds, two months later and nothing!!!!!!!!!!!!!!
Incident date: 25 January 2024
DERICK
8 February 2024
Finally been resolved.
DERICK
DERICK rated the brand
22 April 2024

Lack of words as no service is present.

This complaint has been considered as not resolved.
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