Brand's performance

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

12.5%

Average Response Time

2.3%

Solution Rate

14.7%

Average Ratings

42%

Customer Retention Rate

30%

Category ranking

Welfare and Social Services

1 UIF - Unemployment Insurance Fund 16.5

2 Workmen's Compensation Fund 14.2

3 CHOC Childhood cancer foundation N/A

0800 843 843
UIF Building
230 Lillian Ngoyi Street, Absa Towers, Pretoria Central
[email protected]

UIF - Unemployment Insurance Fund - 40006000406 - no feedback since 16th november 2023

Johann filed the complaint

5 March 2024

Our Maternity claim was submitted to the UIF assessor on the 16th of November 2023. It is still there, and today is the 5th of March 2024. We have not received any feedback after calling them every day almost since January 2024. On the 5th of March 2024(today) they told us at the call center that ufiling system is not working correctly and we must resubmit all our documents. This has been 4 months of requests and calls and they hit us with this. How do we make them take responsibility? I have sent almost a 100 emails and called them daily with escalations escalated to nowhere. Fire the useless people please!!!!!!

This complaint has a private attachment.

Incident date: 5 March 2024

This complaint has been considered as not resolved.

Comments

This complaint has no comments yet.

To leave your comment you must sign in.

Similar complaints

UIF - Unemployment Insurance Fund - Sold our baby pram for food

54 days later and no funds, I left several complaints with no action.

UIF - Unemployment Insurance Fund - 52 days since last payment rediculous

52 days later and paaster does not respond to all the escalation.

UIF - Unemployment Insurance Fund - 40007968335 - 52 days and no payment

52 days later and no feedback, paymaster still on Sent to paymaster with no update,…