What are consumers saying about the brand Truworths?
The brand Truworths has been on Complaints Book since 2020, under the category Men's and Women's Clothing.
It has a Satisfaction Index of 25.3 out of 100, considered Weak, based on consumer evaluations.
Regarding the main satisfaction indicators, on average, the brand Truworths responds to consumers in 32 days and resolves 4 out of every 10 complaints. Consumers rate the brand Truworths with a score of 2 out of 10 and 4 out of 10 say they would do business again with the brand.
Awards and distinctions for the brand Truworths
On Complaints Book, there are three distinctions available: Brand of the Month, Recommended Brand badge, and Recommended Brand award.
Currently, the brand Truworths has no distinctions on the platform.
Category ranking
How to contact the brand Truworths?
You can contact the brand by phone (021 460 2300) or via the following email [email protected]Reputation History of the brand Truworths
See the reputation history of the brand Truworths, its Satisfaction Index and key indicators regarding its relationship with consumers.
Satisfaction Index Evolution in the last 12 months
How is the Satisfaction Index of the brand Truworths calculated?
Currently, the brand Truworths has a Satisfaction Index of 25.3 out of 100.
This score is based on several indicators reflecting the brand's performance in handling complaints and providing customer support on the platform:
- Response rate: 30.8%
- Average response time: 3.1%
- Resolution rate: 30.8%
- Average rating: 16%
- Retention rate: 40%
These indicators offer an overall view of how Truworths responds to and supports its consumers on Complaints Book.
What is a brand's Satisfaction Index on Complaints Book?
The Satisfaction Index objectively expresses the performance of the brand Truworths on Complaints Book, based on consumer interactions through complaints.
Good brand performance improves the Satisfaction Index.
How can I ensure this information is reliable?
The reliability of the Satisfaction Index is a top concern for us. We ensure maximum transparency and security by recording this information openly.
Below is the record history of this information.
| Date | SI |
|---|---|
| Saturday, 13 September 2025 - 11:35 | 25.3 |
| Friday, 12 September 2025 - 19:30 | 25.3 |
| Friday, 12 September 2025 - 03:25 | 25.3 |
| Thursday, 11 September 2025 - 11:20 | 25.3 |
| Wednesday, 10 September 2025 - 19:15 | 25.3 |
| Wednesday, 10 September 2025 - 03:10 | 25.3 |
| Tuesday, 09 September 2025 - 11:05 | 25.3 |
| Monday, 08 September 2025 - 19:00 | 25.3 |
| Monday, 08 September 2025 - 02:55 | 25.3 |
| Sunday, 07 September 2025 - 10:50 | 25.3 |
