Is the brand Truworths trustworthy?
Weak
Satisfaction Index over the past 12 months.
Response Rate
28.6%
Average Response Time
2.9%
Solution Rate
30.8%
Average Ratings
16%
Customer Retention Rate
40%
Category ranking
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Verrushka Naicker
Verrushka Naicker
19 June 2025
Awaiting reply
Truworths - Truworths store no longer family friendly using disgusting music

I have posted this complaint on hello Peter a few days ago with no response at all. Quite a matter of concern as a loyal customer. I have attached the screenshot…

Awaiting reply
estelle
estelle
5 March 2025
No resolution
Truworths - Disgusting service and staff attitude

I went shopping at Truworths branch in Govan Mbeki Road, Port Elizabeth. I wanted to purchase a dress, which appeared to be on sale, and a pack of 4 secret socks.…

No resolution
Bonny Thul
Bonny Thul
28 February 2025
Resolved
4/10
Truworths - Unresolved paid installment

I have made a payment on the 06Feb'25 via EFT and i've been receiving calls from Truworths consultants that i should make payment arrangements. What is more frustrating…

Resolved
4/10
Thobeka
Thobeka
27 January 2025
No resolution
1/10
Truworths - Wrong priced item

I bought a pair of shoes attached during payment it scanned different from the price that was on the shoes and the shop assistant refused to give me the shoes at…

No resolution
1/10
Cyan
Cyan
3 December 2024
No resolution
Truworths - Online orders

I have placed orders with truworths.i have been getting separate smses and my orders coming in drips and drabs. The point of ordering online is for convenience.…

No resolution
Elector Merementsi
Elector Merementsi
27 November 2024
No resolution
Truworths - Slow service

I've been in line for over 30 minutes, there are empty tills with no cashiers.

No resolution
Busisiwe
Busisiwe
8 November 2024
No resolution
Truworths - Faulty phone truworths birch acres

I bought a cell phone at Truworths Birch Acres on the 15th of October and I had to return it after 2 weeks because the phone was faulty and it wasn't charging.…

No resolution
Nompumelelo B Mbele
Nompumelelo Mbele
4 November 2024
No resolution
Truworths - Defective item

Good Evening, I made an online purchase of underwear on the 18/10/2024 ( 3 pack thong panties) and one of the panties the stitches are not intact and I've attached…

No resolution
Lerato Sibiya
Lerato Sibiya
2 November 2024
No resolution
Truworths - Disappointed

I asked my daughter to open an account online for me I was approved took the photos and was even given a credit and I asked her to buy shoes for my grandchildren…

No resolution
Dewald Visser
Dewald Visser
14 October 2024
Resolved
1/10
Truworths - Documented the worst service ever and it's still going on!!!

I am writing to lodge a formal complaint concerning the ongoing mismanagement of my account and the unsatisfactory customer service I have experienced over the…

Resolved
1/10