How can I contact Truworths?

You can contact the brand by phone (021 460 2300) or via the following email services@truworths.co.za

How to make a complaint on Complaints Book?

Making an online complaint on Complaints Book is simple, free, and very intuitive. To make a complaint, you must be registered on the platform.Clicking the Make a complaint button will allow you to start your complaint, ensuring you always select the correct brand.Once all fields are filled in, the complaint will be sent for approval. Once approved, the brand will be automatically notified that it has a new complaint on Complaints Book.When filing a complaint, always fill in your personal details - name and phone number are mandatory - to facilitate identification by the brand.

Truworths | Complaints Book

Name: Truworths
Rating: 25.1

Is the brand Truworths trustworthy?

Weak

25.1

/100

Satisfaction Index over the past 12 months.

Response Rate

28.6%

Average Response Time

2.9%

Solution Rate

30.8%

Average Ratings

16%

Customer Retention Rate

40%

Category ranking

Men's and Women's Clothing

1 Lacoste 36.8

2 Puma 34

3 Truworths 25.1

021 460 2300
[email protected]

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Verrushka Naicker

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Truworths - Truworths store no longer family friendly using disgusting music

I have posted this complaint on hello Peter a few days ago with no response at all. Quite a matter of concern as a loyal customer. I have attached the screenshot in the attachment

Awaiting reply

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