Matrix vehicle tracking
Matrix vehicle tracking
Brand's performance
1.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
10%
Customer Retention Rate
0%
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Matrix vehicle tracking - Not derailed enough info

No resolution
1/10
lizaan
lizaan filed the complaint
12 December 2023
With the new Matrix Tracking site, we can no longer see accurate speeding, stopping or destinations. Every trip is seen as 1 trip, even thou the driver made multiple stops in that trip. In the past we could work out the the kl he did from the office to home, now we cant and it is VERY frustrating. We also had an accident last week 4/12/2023 and could not see what the speed was on impact, it only gave us the top speed he did in that trip. Absolutely useless to us running 6 vehicles.
Incident date: 12 December 2023
lizaan
lizaan rated the brand
30 January 2024

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This complaint has been considered as not resolved.
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