Capitec
Capitec
Brand's performance
17.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
13.6%
Average Response Time
6.4%
Solution Rate
13.6%
Average Ratings
33.3%
Customer Retention Rate
33.3%
Category ranking
Banks
1 Tyme bank 20.1
2 Capitec 17.5
3 Nedbank 13.8
Financial instution
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Capitec - 107346582

No resolution
1/10
Boipelo felecia Matebesi
Boipelo Matebesi filed the complaint
15 August 2023
0n the 25th of May i have received the amount of R1400 from my client on the 17 may when I go to withdraw it my account was blocked reason being they said it's a fraud money that I got nothing to do with. Right now I kept on receiving my child grant money on that account can't even use it am deep on debt and my child is sfurring while he has money. I went to the brunch so many times but with no help , I have submitted everything that they needed but still my account it's still blocked
This complaint has a private attachment.
Incident date: 15 August 2023
Boipelo Matebesi
29 August 2023
My complain has not been resolved
Boipelo felecia Matebesi
Boipelo Matebesi rated the brand
18 October 2023

The brand doesn't take people situation serious

This complaint has been considered as not resolved.
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