Capitec - Capitec app stealing money when i buy electricity

Monica Kruger filed the complaint

7 January 2023

This has happened twice today. Both times I tried to buy electricity from the Capitec App and both times they took over R30 from my account for 'overdue fees'. For what????? There is no record of these 'overdue fees' and I can't even get hold of the helpline because it's after 5 pm on a Saturday.

This is absolutely ridiculous and Capitec should be held criminally liable for stealing money regularly from my account.

I want to change my bank, Capitec is a waste of time and my money.

Incident date: 7 January 2023

Monica Kruger rated the brand

20 January 2023

Capitec is stealing money in fees constantly without ever asking permission to change the rates that they signed in each contract when opening accounts! Your customer service agents are full of * FORBIDDEN * and get sarcastic, rather than actually try solve any problems. Bloody ridiculous!

Would you buy again? No

2/10

This complaint was considered resolved.