Fidelity ADT
Fidelity ADT
Security and Surveillance
Brand's performance
N/A
/100
No data
No data
Satisfaction Index over the past 12 months.
Category ranking
Security and Surveillance
1 Fidelity ADT N/A
2 Stallion security N/A
3 Night Guard N/A
Fidelity ADT
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Fidelity ADT - Poor service for unauthorized debit order

No resolution
3/10
Irene
Irene filed the complaint
7 October 2023
Monthly premium has been added : secure fire for R35,00 & R57,00 safe security without my knowledge, the following consultants were contacted: on 1st August on 5th Septemberm on 12th September,latest statement received was without R35, for secured fire with no refund as I requested, I need refund from the day additional debit orders were added, how do you expect 70yr old with government grand & been using your service past 18yrs to be debited without any communications
Incident date: 7 October 2023
Irene
Irene rated the brand
4 December 2023

The brand needs to improve level of service

This complaint has been considered as not resolved.
Complaint #389523
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