Beware: Sable Energy is not a trustworthy solar supplier. They are only good for undelivered on promises and not for any kind of solar solutions
We were initially quoted on 2 systems with installation, one 3KVA inverter with Gel batteries that charges from Eskom and the other a 5KVA unit with Lithium battery with 4 x 460watt solar panels. The warranty discussed with us and confirmed with whatsapp from the sales person differed from the warranty eventually mailed to us from Sable.
The installer recommended by Sable really messed up the installation and after payment just made a lot of undelivered on promises to come and fix the problem…..Sable just says that they are not responsible as the installer ( Dynamic Enterprise) does not work for them. Had numerous problems with the initial installations and absolutely no assistance from Sable to sort out the issues. Eventually got a reputed installer (Moyas Prime Power) to sort out some of the problems with the installation and have a report from them that initial installation had so many problems that I was in danger of having my house burnt down. Moyas Prime power also pointed out that the COC supplied by Dynamic enterprise is worthless as not all required fields were completed on the COC form. This report was sent to Sable but they are still using Dynamic enterprise as one of their installers and putting people’s lives and property at risk.
With many complaints from us about the performance of their 3KVA unit Sable informed us that they are discontinuing the Gel battery systems but they will replace the batteries for us. They had to replace batteries twice before any improvement were noticed on the performance of the system. It is still not close to what were promised to us by the sales person.
So anyway, we went back to complaining again, they said they will come fetch the systems. After 2 weeks of begging for updates, we got the systems back. The day they brought them back, suddenly we needed some combiner box, so I told them they quoted me on a full system with installation, they should give me everything it needs. So when they brought the system back they told me they need to order the combiner box, as they don’t have stock. But when the installer was here he said he didn’t know we needed a combiner box, if he did he could bring it with because he has some at the office. So he agreed he will bring it the next day. When I asked them about that they said they just spoke to their supplier, they don’t have any boxes now, but they will have tomorrow morning. Then they asked if we can have our own electrician there when they bring the combiner box, but they cant tell me what time they are coming. Finally their installer came late in the afternoon, but he couldn’t put the combiner box in, because he didn’t bring any tools with, because he thought my electrician will be here, he wanted to use his tools. So he just dropped off the box and left, but promised to come the next day (which he never did) So the next day my electrician came to finish the installation, and guess what. The system doesn’t work. Sable then promised to sent their own team to investigate why the unit is not working but this team never arrived and we are still sitting with a unit that cannot be connected to solar panels.
In total we spent more than R100 000 on solar equipment at Sable Energy. We have spent another almost R30 000 on electricians trying to fix all the problems, non-compliances and risks introduced with this mediocre system. There systems are sealed and cannot be inspected by any qualified person to investigate so this is a lock-in system which leaves you dependent on them to make it work……so after more than 6 months we still do not have a working system.
Trying to get them to deliver a working solution seems impossible.
So my recommendation would be to just stay away from Sable Energy company, save yourself the headache and excessive additional costs!
The people in this company you have to deal with are liars and can only make promises which they never deliver on!
Incident date: 28 September 2023
To leave your comment you must sign in.