I've Made My Complaint. What Happens Now?

When you share a complaint in the Complaints Book, you are looking for a quick solution. But unfortunately, this may not always happen.

Because the brand doesn't have an immediate solution, because they haven't had a chance to investigate it yet or because they simply choose not to respond to consumers.

But it’s important to keep your complaint active. So, you should keep checking it and adding new developments. We send you emails asking you to do just that. We want to help you find a solution.

When you receive an email asking, "What is the status of your complaint?", you should update it with a new reply. Share whether you've resolved the situation and how. If there is no news, explain what you have been trying to do.

This information is important for keeping your complaint active and helping other consumers. By doing this, you are helping other consumers with your experience. From our side, we will continue to notify the brand of the need to respond to your complaint.