A powerful platform for
Customer Care and Marketing

A new experience that will change the way you relate to consumers

Subscribe to a plan in just 3 steps

A partnership that gives you access to the best features

Step 1

Choose a plan

Compare the features of each plan and select the ideal plan for your brand

Step 2

Instant subscription

Wasting no time, subscribe to myBO plan and pay

Step 3

Time to start!

After payment confirmation, go to myBO and start managing brand activity

Ready to choose your plan?

Compare plans and choose the one that best suits your needs


Limited access to features



Improve your online communication and reputation

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Ready to choose your plan?

Compare plans and choose the one that best suits your needs

Customer Care
Email Alert Notifications
Display of complaints and responses as a brand
View personal data of the complaining user
Access and management of brand activity by multiple users
Autonomous change of state of complaints
Private messages exchange with consumers
History inquiry and complete user profile
Posting instant reception replies
Setting saved replies
Reporting and analysis
Monthly activity statistics reception
View and request customer satisfaction reviews
Manage brand page satisfaction assessment visibility
Access to “recommend” and “not recommend” consumer reviews
Viewing and exporting statistics
Accessing Net Promoter Score (NPS)® data
Communication, Marketing and Advertising
Add a short presentation on the brand page
Add social networks buttons to the brand's page
Change cover photo on brand's page
Management of advertising banners on brand page
Call-to-action button customization on brand page
Management of articles and publications on brand page
Complements / Add-ons
Webservice or API integration
Seal of Recommendation
Private complaints
Monthly payment
With annual contracting Free Read more

For more information on customizing a plan, contact us support@complaintsbook.co.za

Seal of Recommendation

Service for brands operating in the online marketplace, allowing brands to evolve both in terms of quality and reputation.

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What plan does my brand have to start with?

The plan that is initially associated is the Basic Plan.

Does accessing myBO have any associated costs?

No. It is completely free to use myBO as well as access to the Basic Plan features.

I have a Basic Plan, can I subscribe to a Custom Plan at any time?

Yes, you can upgrade your account at any time.

Business Support

Need help? We are available through the following contacts:

0866 185 299

Monday to Friday - 8h30 to 17h00