How can I contact Woolworths?

You can contact the brand by phone (0860 022 002) or via the following email custserv@woolworths.co.za

How to make a complaint on Complaints Book?

Making an online complaint on Complaints Book is simple, free, and very intuitive. To make a complaint, you must be registered on the platform.Clicking the Make a complaint button will allow you to start your complaint, ensuring you always select the correct brand.Once all fields are filled in, the complaint will be sent for approval. Once approved, the brand will be automatically notified that it has a new complaint on Complaints Book.When filing a complaint, always fill in your personal details - name and phone number are mandatory - to facilitate identification by the brand.

Woolworths | Complaints Book

Name: Woolworths
Rating: 25.0

Brand's performance

25.0

/100

Weak

Satisfaction Index over the past 12 months.

Response Rate

Average Response Time

Solution Rate

Average Ratings

100%

Customer Retention Rate

100%

Category ranking

Supermarkets - Large Retail

1 Woolworths 25

2 Game 23

3 Pick n Pay 21.1

Retailer

0860 022 002
[email protected]

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Naz

Featured

Woolworths - Poor service

I bought my normal fruits n veg as I do weekly. When I came home I opened the bananas and they were all rotten. I called them they said send us a WhatsApp with the pictures which I did they still haven’t looked at them or responded

No resolution

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Naz

They were great they compensated me

No resolution

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Last activity

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BEV

3 July 2024

Woolworths - Online deliveries - mall of africa