Brand's performance
3.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
20%
Customer Retention Rate
0%
Category ranking
Eating and Dining
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Wimpy - Poor value for money

No resolution
2/10
Bob Gillies
Bob Gillies filed the complaint
18 September 2023
The breakfasts at Wimpy Springs Mall are no longer value for money. The last one my wife and I had was on 14th September. When the Wimpy opened and we went in the staff were so noisy shouting to each other and we tried to call a waiter. We ordered a regular and a mega coffee. R32.90 for a cup of coffee and R49.90 is a ridiculous price and as pensioners unaffordable. The toasted cheese and chicken mayonnaise sandwiches were very basis with a few chips on a plain plate, no small garnish to make them look appetising. I could not detect any chicken pieces in the mayonnaise it was just a paste. The bill for this was R183.60 and it was not woth half that. The plates were cold and the food was barely warm , the tomato was not bcooked for more that a few seconds. Your staff at this Wimpy need serious training as we are not going there again for this level of food and pricing. Receipt number isR828322.1726. You shouls have a pensioner's menue with affordable pricing and proper presenation and quality of your food.
Incident date: 18 September 2023
Bob Gillies
Bob Gillies rated the brand
9 November 2023

Food is overpriced regarding the quality. Coffee prices are ridiculously high for what you get. Breakfasts often served with cold components on cold plates/ Staff shout to each other over the customers. The manager that phoned me was defending the prices and had nothing positive or apologetic to say to me so I will just avoid Wimpy in future and go to the Spur where the breakfasts are more value for money and the place is quieter. A toasted chicken sandwich with a few chips at R60 is way over priced , served on a bare white plate and no garnish , looking very unappetising. Remember people eat first with their eyes! I might try Wimpy Springs Mall againm in a few weeks but I doubt staff or food is any better. Why don't you have a seniors menu like the Spur as your prices are way out of a SASSA budget.

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