Web Africa
Web Africa
Mobile and Fixed Telecommunications
Brand's performance
8.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
11.1%
Average Response Time
2.2%
Solution Rate
11.1%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Mobile and Fixed Telecommunications
1 Metrofibre 30
2 Mondo 21.5
3 MTN 17.5
...
Web Africa8.5
Telecommunications- Data
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Web Africa - Pathetic customer support

Resolved
1/10
Ayan Mondal
Ayan Mondal filed the complaint
23 December 2022
My internet is down from 10/12/2022 , after so many follow up nothing improved still now the iabnde is not resolved. All the times they only tell it will be resolved after 14 day nothing has been done.
They promised the issue will be resolved early this week , nothing happened.
Incident date: 10 December 2022
Ayan Mondal
Ayan Mondal rated the brand
11 January 2023

Pathetic

This complaint was considered resolved.
Complaint #234322
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