Brand's performance
1.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Mobile and Fixed Telecommunications
1 Mondo 31.5
2 Metrofibre 30
3 Supersonic 16.3
...
Web Africa1.5
Telecommunications- Data
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Web Africa - #386123

No resolution
1/10
petronella FOURIE
petronella FOURIE filed the complaint
5 October 2023
AS I HAVE NO ACCOUNT WITH THIS WEB AFRICA HOW IS IT POSSIBLE FOR THEM TO DEDUCT MONEY OUT OF MY BANKING ACCOUNT ON THE 2ND OF OCTOBER 2023 FOR THE AMOUNT OF R750. I'VE ALREADY CANCELLED THE SUBSCRIPTION WITH THEM AS THERE IS NO SERVICES IN PARYS FREESTATE. THIS IS NOT THE 1ST TIME AS THEY TOOK MONEY TWICE OUT OF MY ACCOUNT FOR A ROOTER AND THEY PROMISED TO PAY IT BACK IN 48 HOURS WELL NOTHING HAS HAPPEND . I AM NOW FED UP WITH THEM. IF MY MONEY IS NOT PAY BACK IN TO MY ACCOUNT I WILL TAKE THIS MATTER FURTHER WITH MY ATTORNEYS AND YOU WILL BE LAIBLE FOR ALL COSTS. PLEASE AS MY ATTORNEYS EXPLAINED TO ME THIS IS FRAUD AND WE WILL TAKE THIS MATTER FURTER. KIND REGARDS MRS FOURIE
Incident date: 5 October 2023
petronella FOURIE
petronella FOURIE rated the brand
14 December 2023

Very unprofessional

This complaint has been considered as not resolved.
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