How can I contact Web Africa?

You can contact the brand by phone (021 464 9500) or via the following email complaints@webafrica.com

How to make a complaint on Complaints Book?

Making an online complaint on Complaints Book is simple, free, and very intuitive. To make a complaint, you must be registered on the platform.Clicking the Make a complaint button will allow you to start your complaint, ensuring you always select the correct brand.Once all fields are filled in, the complaint will be sent for approval. Once approved, the brand will be automatically notified that it has a new complaint on Complaints Book.When filing a complaint, always fill in your personal details - name and phone number are mandatory - to facilitate identification by the brand.

Web Africa | Complaints Book

Name: Web Africa
Rating: 8.5

Brand's performance

8.5

/100

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

11.1%

Average Response Time

2.2%

Solution Rate

11.1%

Average Ratings

10%

Customer Retention Rate

Category ranking

Mobile and Fixed Telecommunications

1 Metrofibre 30

2 Mondo 21.5

3 MTN 17.5

...

Web Africa8.5

Telecommunications- Data

021 464 9500
[email protected]

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Ayan Mondal

Featured

Web Africa - Pathetic customer support

My internet is down from 10/12/2022 , after so many follow up nothing improved still now the iabnde is not resolved. All the times they only tell it will be resolved after 14 day nothing has been done. They promised the issue will be resolved early this…

Resolved

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