Vox telecommunications
Vox telecommunications
Brand's performance
1.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Mobile and Fixed Telecommunications
1 Mondo 31.5
2 Metrofibre 30
3 Supersonic 16.3
...
Vox telecommunications1.5
Telecommunications- Data
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Vox telecommunications - Poor service, overcharging

No resolution
Godfrey Johnson
Godfrey Johnson filed the complaint
25 August 2020
I have cancelled one of two services and requested an upgrade of the 2nd service. These requests were submitted in June 2020. To-date neither has been resolved despite many phone calls and emails. Management appear indifferent in trying to resolve the matter. As regards the upgrade service, Vox has charged for this service yet not delivered the upgraded service. Where credits need to be passed these have not been passed.
Incident date: 25 August 2020
This complaint has been considered as not resolved.
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