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Volvo - Car not being fixed

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Ernest Msizi
Ernest Msizi filed the complaint
7 August 2023
I have taken my Volvo s60 t3 with a registration number cx 67761 to dougies gearbox centre because it was in limp mode and it was driving, they diagnose and send me the fault and invoice me and I paid them they suspected that my valve body might also be a problem but they said they are going to use it after assembling the gearbox they fit it in and told me it's a valve body now, then they organize a second hand one and charge me for it and also the labour again for fitting and programming where as on the first invoice I paid for labour and programming. I have to run after the mechanic and she will give me excuses now when I call her she said something about a clutch now and want 24000 which when they diagnose and invoice me there nothing about clutch and I was told the problem is reverse it jack when you select it. It's been 2 months now waiting for them to fix the reverse till to day they have not done that. The car was there from December and is paid full
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Incident date: 7 August 2023
Ernest Msizi
Ernest Msizi rated the brand
18 October 2023

It socks because they never did anything whereas I sent all the documents lack of communication

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