Brand's performance
6.1
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
5.9%
Average Response Time
5.9%
Solution Rate
6.3%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Mobile and Fixed Telecommunications
1 Metrofibre 30
2 Mweb 22.5
3 Mondo 21.5
...
Vodacom6.1
  • 011 653 5001
  • Vodacom Corporate Park
    082 Vodacom Boulevard Midrand 1685,
    South Africa
  • [email protected]
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Vodacom - Vodacom has become a nightmare to deal with....

No resolution
Laaiqah
Laaiqah filed the complaint
13 May 2024
Vodacom just cancels my line. After nearly 18 years, they up and cancel it without even informing me. Yet, they increase the annual fee on my invoice with informing one of the adjustment. Try to contact the call Centre, useless, cancellation department, useless, go into Canal Walk, useless. That stupid bot is also no help. Vodacom make so much money and yet clients have to speak to BOTS. How does one make contact with a human. Vodacom is really trying to scam their clients, I have been debited with R5000 for a number that I don't even have linked to my account. Then I get duped by their agent into taking additional data *at not cost* only to find out 3 mths later its costing a arm and leg which I doubly made sure that I never wanted in the first place. Then they debit you continuously and charge all these astronomical fees and expect you to pay. I need to port my number and cannot even do that as it shows they still have it on their system, yet the line does not exist! Even their consultant could not understand how come the line was not reflecting on her screen. PLEASE LET ME KNOW WHO I SHOULD SPEAK TOOOOO - I NEED MY NUMBER TO BE TAKEN OFF YOUR SYSTEM VODACOM!!!!
Incident date: 13 May 2024
This complaint has been considered as not resolved.
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