Brand's performance
15.8
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
7.7%
Average Response Time
7.7%
Solution Rate
7.7%
Average Ratings
0%
Customer Retention Rate
100%
Category ranking
Mobile and Fixed Telecommunications
1 Metrofibre 30
2 Mweb 22.5
3 Mondo 21.5
...
Vodacom15.8
  • 011 653 5001
  • Vodacom Corporate Park
    082 Vodacom Boulevard Midrand 1685,
    South Africa
  • [email protected]
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Vodacom - Vodabucks store

No resolution
1/10
Cindy
Cindy filed the complaint
7 December 2022
Exactly 1 year ago, I used my Vodabucks and bought 2 items.
1. Volcan Portable Turntable
2. Taurus Vacuum cleaner
I also paid in an extra R2658....
To date, I have not received it
I have called numerous times, been pushed from pillar to post... Nothing.
It was initially delivered twice but I wasn't home so apparently it went back to the warehouse and a promise of a new delivery was made.
Nobody has called me since.
Extremely unhappy!!
This complaint has a private attachment.
Incident date: 7 December 2022
Cindy
Cindy rated the brand
26 January 2023

Lousy

This complaint has been considered as not resolved.
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