Brand's performance
6.1
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
5.9%
Average Response Time
5.9%
Solution Rate
6.3%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Mobile and Fixed Telecommunications
1 Metrofibre 30
2 Mweb 22.5
3 Mondo 21.5
...
Vodacom6.1
  • 011 653 5001
  • Vodacom Corporate Park
    082 Vodacom Boulevard Midrand 1685,
    South Africa
  • [email protected]
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Vodacom - Updated settled account

No resolution
1/10
Aboleleng
Aboleleng filed the complaint
2 August 2023
Was given amount to settle Vodacom account and was settled 22 July 2023 and so far Vodacom refuses to give me an updated account, even call centre agents now dropping the call.
I don't know what to do anymore, Vodacom refuses to help since looking for this account over 3
Incident date: 1 August 2023
Aboleleng
Aboleleng rated the brand
21 September 2023

Bad service

This complaint has been considered as not resolved.
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