Brand's performance

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

5.9%

Average Response Time

5.9%

Solution Rate

6.3%

Average Ratings

10%

Customer Retention Rate

0%

Category ranking

Mobile and Fixed Telecommunications

1 Metrofibre 30

2 Mweb 22.5

3 Mondo 21.5

...

Vodacom6.1

011 653 5001
Vodacom Corporate Park
082 Vodacom Boulevard Midrand 1685,
South Africa
[email protected]

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Vodacom - Updated settled account

Aboleleng filed the complaint

2 August 2023

Was given amount to settle Vodacom account and was settled 22 July 2023 and so far Vodacom refuses to give me an updated account, even call centre agents now dropping the call.
I don't know what to do anymore, Vodacom refuses to help since looking for this account over 3

Incident date: 1 August 2023

Aboleleng rated the brand

21 September 2023

Bad service

Would you buy again? No

1/10

This complaint has been considered as not resolved.

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