Brand's performance
10.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
0%
Customer Retention Rate
100%
Category ranking
Mobile and Fixed Telecommunications
1 Metrofibre 30
2 Mondo 21.5
3 MTN 18.6
...
Vodacom10
  • 011 653 5001
  • Vodacom Corporate Park
    082 Vodacom Boulevard Midrand 1685,
    South Africa
  • [email protected]
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Vodacom - Sms upgrade fraud

Awaiting reply
Flory Maseko
Flory Maseko filed the complaint
3 February 2025
Good Day

I would like to complain about Vodacom, I received a message on my phone on the 14 of January 2025, (please see message below that was sent to me) it states that I can upgrade my phone and only pay R1021, on the 1st of February I picked up that my new instalment is now R1778, so I called them and wanted to find out why is it so much I was informed only the plan reflected on the message they sent to me not the whole package, I asked them to please cancel it as I was not informed of how much my whole package was going to be and the message only stated that I needed to pay R1021, all of a sudden I need to pay R4800 for cancelation fee, they are robbing me blind I cannot afford a contract for R1770 as I have kids and a family to feed. There is no where is the message sent to me where they state that the new plan doesn't include the hand set.


Please assist me in cancellation of the contract.

The message below is the message that was sent to my phone

Hi :) Make the most of your contract and enjoy better bundle rates on 0824063134 by moving from RED 1.3GB 100min TopUp to a RED 13GB 200min TopUp Plan and get 200 mins + 150 SMS + 13GB for only R1021 PM. SMS 'MOVE' to 31118 and we will update your contract plan from the 1st of next month. Existing device costs remain unchanged. Existing discounts may fall away. T&Cs apply: * FORBIDDEN *://voda.com/contract-t-and-c. Opt out? Dial *135*181#. Further together. Vodacom
Incident date: 3 February 2025
Flory Maseko
Flory Maseko is awaiting for brand response
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