Brand's performance
6.1
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
5.9%
Average Response Time
5.9%
Solution Rate
6.3%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Mobile and Fixed Telecommunications
1 Metrofibre 30
2 Mweb 22.5
3 Mondo 21.5
...
Vodacom6.1
  • 011 653 5001
  • Vodacom Corporate Park
    082 Vodacom Boulevard Midrand 1685,
    South Africa
  • [email protected]
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Vodacom - Shame on you vodacom

No resolution
JJansen
JJansen filed the complaint
15 May 2024
I write on behalf of a senior lady in our church. In 2021, she signed up for a contract with Vodacom. It was a 3 years contract taht included a wifi modem and a laptop (picture attached).
When she tried to set-up the laptop, she discovered that it was faulty (copy of message on screen attached).... when she contacted the customer care on the phone a few days after she received the laptop, they were rude to her (telling her "didn't you receive the modem"as if she had to accept a faulty computer !) . They asked her to send a letter, which she did and then...nothing.
Up until now, the matter is unresolved.
When she visited a local Vodacom shop, they told her they received several complaints about the laptops in this particular offer, but they could not help her as she needed to "deal directly with Johannesburg", according to them.
Vodacom still debits her account for a faulty laptop....
Incident date: 15 May 2024
This complaint has been considered as not resolved.
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