Brand's performance
6.4
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
6.7%
Average Response Time
3.3%
Solution Rate
7.4%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
  • 011 653 5001
  • Vodacom Corporate Park
    082 Vodacom Boulevard Midrand 1685,
    South Africa
  • [email protected]
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Vodacom - Run arounds and not handling the matter

Resolved
Mpho Malaka
Mpho Malaka filed the complaint
21 November 2023
I made an upgrade through the Vodacom app, everything was smooth, till checkout, this was end of October, and it was said delivery will happen in a few days. Customer service has been bad since the contract was setup. Now I'm told the order has been processed and i need to contact RAM their courier of choice. Why should i be the one to do run arounds on the delivery company that they chose. The RAM website doesn't even have the order it says no information, and the contact form is broken. This is not good after sale customer service, you get sale and client needs to sort themselves up. And ill be paying for a service that i didn't get to use because its somewhere out there with their delivery choice company
Incident date: 21 November 2023
This complaint was considered resolved.
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