Brand's performance
6.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
6.7%
Average Response Time
3.3%
Solution Rate
6.7%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
  • 011 653 5001
  • Vodacom Corporate Park
    082 Vodacom Boulevard Midrand 1685,
    South Africa
  • [email protected]
Is this your company? Click here

Vodacom - No refund

No resolution
1/10
Mark NORRISH
Mark NORRISH filed the complaint
23 October 2020
around mid September I purchased R400 electricity through the Vodacom website. The payment was made via Nedbank and I have proof. I didnt receive the R400 voucher. Vodacom called me ,that I must take up the matter with their service provider. After numerous emails from ( I only received 3 replies) they now tell me they have escalated the issue, 5 weeks later!!

XLink Communications (Pty) Ltd 2004 / 000478 / 07
www.xlink.co.za

Above is on one or their emails , and a Mobil number as belowTumelo Kubayi
Service Centre: Consultant

M: 067 412 5040
E: [email protected]

XLink Communications (Pty) Ltd 2004 / 000478 / 07
www.xlink.co.za
067 412 5040
067 412 5040

Really poor service I'm totally unimpressed
Incident date: 23 October 2020
Mark NORRISH
Mark NORRISH rated the brand
8 October 2021

No

This complaint has been considered as not resolved.
Comments
This complaint has no comments yet.