Brand's performance
10.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
0%
Customer Retention Rate
100%
Category ranking
  • 011 653 5001
  • Vodacom Corporate Park
    082 Vodacom Boulevard Midrand 1685,
    South Africa
  • [email protected]
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Vodacom - Misinformation by telesales person

No resolution
1/10
Bill Hewitt
Bill Hewitt filed the complaint
30 September 2023
A while ago, possibly a month or six weeks ago, I was contacted by a Vodacom agent regarding the renewal of my cel phone contracts. Two of the items discussed was the cost and new hand sets. I repeated several times that I did not want a significant increase in the monthly cost of the contract and that I did not require a new handsets. The agent insisted that the new handsets were a bonus and that would not impact my monthly payment.
Today, when I checked my Vodacom statement and the invoices I see that my one invoice is significantly higher than before and that there is a charge for a handset albeit only R20-00. This is not what I agreed with the agent. I still have the two handsets I recieved in the boxes. As I explained to the agent I do not need them.
This complaint has a private attachment.
Incident date: 30 September 2023
Bill Hewitt
Bill Hewitt rated the brand
24 November 2023

To date I hane been ignored.

This complaint has been considered as not resolved.
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