Brand's performance

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

0%

Average Response Time

0%

Solution Rate

0%

Average Ratings

0%

Customer Retention Rate

100%

Category ranking

Mobile and Fixed Telecommunications

1 Metrofibre 30

2 Mondo 21.5

3 Rain mobile 12.3

...

Vodacom10

011 653 5001
Vodacom Corporate Park
082 Vodacom Boulevard Midrand 1685,
South Africa
[email protected]

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Vodacom - Incompetent services

Dashnie Samlall filed the complaint

6 August 2023

Vodacom Fibre - I am extremely irate with Vodacom's pathetic services with regards to my incomplete installation which I've now been told could be the reason and activation with my fibre line as my business depends on it. I have been sent from pillow to post for the past 4 days trying to get the real reason as to why it has not been resolved as yet, each time receiving a different reason from a different consultant. The support team and installers are the most rude and incompetent people I've dealt with.

This complaint has a private attachment.

Incident date: 4 August 2023

This complaint has been considered as not resolved.

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